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Our customers recommend it4.9/5 on 496 reviews
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Reviews
from our guests

100% genuine reviews
Satisfaction
Index
97 %
the 27/01/2026
couple - 60-69 years - Date of stay : 26/01/2026

Wonderful stopover and great welcome. Comfortable beds and a lovely breakfast. Carpark is outside and Nothing to improve on. Highly recommend and we have booked to come back already


Hotelier's responseHotelier's response :

Hello,

Thank you so much for your enthusiastic feedback! We are delighted that our hotel fully met your expectations. Your satisfaction is our greatest reward, and your kind words truly touch us.

The entire team thanks you for your trust and hopes to have the pleasure of welcoming you back very soon.

Sincerely,
The entire team at the BRIT HOTEL ALENCON

100 %
From Bay, the 26/01/2026
couple - 40-49 years - Date of stay : 25/01/2026

Everything worked, parked was secure and safe. Marie at reception desk was very helpful. Her cheerful disposition and presence made our stay.


Hotelier's responseHotelier's response :

Hello,

Thank you so much for your feedback! We are delighted to hear that you were completely satisfied with our hotel. Your kind words motivate us to continue providing you with the best possible experience.

We look forward to welcoming you back very soon,
The entire team at the BRIT HOTEL ALENCON

100 %
From Richard, the 18/01/2026
couple - 70-79 years - Date of stay : 17/01/2026

Very happy. The hotel was clean and bar, reception and reception area all very good.


Hotelier's responseHotelier's response :

Dear richard,

Thank you very much for your feedback and for your excellent ratings. We are delighted to hear that you found the hotel clean and enjoyed the friendliness of our bar and reception team.

We apologize for the misunderstanding regarding the shower and the disabled room. We appreciate your patience and your comments, which help us improve our communication and service.

It’s great to hear that you enjoyed the breakfast selection, including the gluten-free options.

We look forward to welcoming you again soon and ensuring an even smoother experience next time!

Kind regards,
The Brit Hotel Team

100 %
From Gary F., the 09/01/2026
couple - 60-69 years - Date of stay : 08/01/2026

Very comfortable but have been given room 131 three times now would like a different room next time.


Hotelier's responseHotelier's response :

Dear Gary,

Thank you very much for your feedback and for your excellent ratings. We are glad to hear that you find your stays comfortable and enjoyable.

We have taken note of your request regarding the room and will do our best to assign you a different room for your next visit. We also appreciate your suggestion about USB phone chargers and will pass it on to our team.

We look forward to welcoming you again soon!

Kind regards,
The Brit Hotel Team

100 %
From Louise Donnelly S., the 29/12/2025
couple - 50-59 years - Date of stay : 28/12/2025

Really good - aue for money and really comfortable


Hotelier's responseHotelier's response :

Dear louise,

Thank you very much for your excellent feedback and high ratings.

We are delighted to hear that you enjoyed our customer service, the comfort of the room, and the breakfast. We also appreciate your comment regarding the shower and will take it into consideration.

We hope to welcome you again very soon.

Kind regards,
The Brit Hotel Team

100 %
the 16/12/2025
Family - 60-69 years - Date of stay : 15/12/2025

Comfortable overnight stay.


Hotelier's responseHotelier's response :

Thank you so much for your positive feedback! We're delighted you were satisfied. See you soon!

The entire team at the BRIT HOTEL ALENCON

100 %
the 21/11/2025
couple - 60-69 years - Date of stay : 19/11/2025

Great hotel, good location lovely staff


Hotelier's responseHotelier's response :

Merci beaucoup pour votre retour!
Nous sommes ravis que vous soyez satisfait. À très bientôt !

Toute l'équipe du BRIT HOTEL ALENCON

Lauren

100 %
the 15/11/2025
couple - 70-79 years - Date of stay : 12/11/2025

Very welcoming, comfortable room, peaceful and reasonably priced. Will definitely use again


Hotelier's responseHotelier's response :

Thank you so much for your kind feedback. We are delighted to hear that our services fully met your expectations and hope to have the pleasure of welcoming you back again very soon.

Sincerely,
The entire team at the Brit Hotel Alençon

100 %
From Dean, the 14/11/2025
couple - 60-69 years - Date of stay : 13/11/2025

Very clean and convenient location

100 %
the 13/10/2025
couple - 50-59 years - Date of stay : 12/10/2025

Everything was very good apart from no space in the restaurant, the hotel did not seem full. We were not offended an alternative and not knowing the town we had to buy something to eat from a supermarket, which was not ideal.


Hotelier's responseHotelier's response :

Hello,

Thank you for taking the time to share your feedback. Your comments are valuable and allow us to continually improve our service. We have taken note of them and will do everything we can to better meet your expectations.

Please do not hesitate to contact us again if you have any other suggestions.

Sincerely,
The entire BRIT HOTEL ALENCON team

100 %
From Coombs, the 12/10/2025
Alone - 50-59 years - Date of stay : 11/10/2025

First rate hotel for an overnight stop off and more. Attentive welcoming staff. Great breakfast.


Hotelier's responseHotelier's response :

Hello,

A huge thank you for your enthusiastic feedback! We are delighted that our hotel fully met your expectations. Your satisfaction is our greatest reward, and your words truly touch us.

The entire team thanks you for your trust and hopes to have the pleasure of welcoming you again very soon.

Sincerely,
Christophe and the entire team at the BRIT HOTEL ALENCON

100 %
From Andre V., the 10/10/2025
couple - 50-59 years - Date of stay : 09/10/2025

Value for money. Friendly staff.


Hotelier's responseHotelier's response :

Hello Andre,

Thank you so much for your enthusiastic feedback! We are delighted that our hotel fully met your expectations. Your satisfaction is our greatest reward, and your words truly touch us.

The entire team thanks you for your trust and hopes to have the pleasure of welcoming you again very soon.

Sincerely,
Christophe and the entire team at the BRIT HOTEL ALENCON

100 %
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At Brit Hotel, we value our guests' feedback. Here's how we collect, process, and display them:

1. Calculating the Overall Rating

Each review is rated on a scale of 1 to 5. The overall rating displayed on our website is the average of all ratings received.

Each rating is based on criteria common to all establishments in the network:

  • The Room
  • The Reception
  • The Bathroom
  • Breakfast
  • Access to the Hotel

Some establishments also have specific criteria based on their services: restaurant, wellness area, etc.
For each review, we add up the ratings assigned to each criterion, then divide this total by the number of criteria evaluated to generate the establishment's overall rating.

2. Certified Reviews

Only guests who have actually stayed at the establishment receive an invitation to share their experience. This approach guarantees that 100% of the reviews published are authentic. Reviews are collected via the Customer Alliance platform and transmitted in their entirety to our website.

3. Publication and Moderation of Reviews

We strive to publish all reviews, whether positive or negative. However, some reviews cannot be displayed, particularly those containing:

  • Politically sensitive or promotional content
  • References to illegal activities
  • Personal or financial information (email, telephone number, bank details, etc.)
  • Insults, explicit sexual comments, hate speech, discrimination, threats, or incitement to violence
  • Fraudulent or unwanted content
  • Acts of cruelty to animals
  • Identity theft

4. Relevance and Display

To remain relevant, we only accept reviews submitted within three months of the stay. Reviews may be removed after 36 months or in the event of a change of ownership of the establishment.
Each establishment has the opportunity to respond to published reviews. When multiple reviews are displayed, the most recent ones appear first.